Digital Strategy: Harnessing Deep Customer Empathy Seminar

REGISTER AT LINK TO THE RIGHT 

Work through the processes, frameworks, tips and tricks to establish a customer-first, insight-driven experience for current and potential customers, both online and face-to-face.

In this live seminar you will gain:

• Inspiration to execute: Decide what to do first, driven by customer insights, data and planning (strategic plan)
• Insights from experts: Learn from experts and gain insights about tools and frameworks to deeply understand your target customers
• Business differentiation: Identify unmet needs that you can solve for your customers

About the presenters:

Gen Goodwin is a User Experience Strategy Lead at IBM iX. 

Dan Laughlin is a Senior User Experience Lead at IBM iX, with 20+ years of design and research experience. 

Join Live session: https://ibm.webex.com/ibm/onstage/g.php?MTID=e60bae6b07a434a3dcf34af9094cb1464

Password, if necessary: ReigniteBO2020
 

Reminder: If you haven't registered for SkillsBuild Reignite, do so today! 

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