Clayton County Chamber of Commerce & Progressive Techniques, Inc. presents
Bagels & Breakfast Series
The Power of "WOW" in Customer Service
by Nancy J. Lewis
Customer Service skills are more important now than ever before. We see customers ignored because of texting, distractions, attitudes and limited social skills. These factors cause customers not to return and ultimately, this impacts your profitability. Do you know how your employees are treating your customers? Are your employees practicing skills that lead to "WOW" service? Do you have ways to get in the moment feedback? This session will provide you with strategies for delivering a culture of "WOW" customer service. Attendees will leave with practical keys that will help them recognize the power of creating "WOW" moments in daily interactions with their customers.